Welcome to FLAI ("FLAI," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website (including askflai.com), and any related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

a. Personal Data You Provide to Us:

• Account Information: If you create an account, we may collect your name, email address, password, and other registration information.
• Search Queries: We collect the travel queries you input, including destinations, dates, passenger numbers, class preferences, and any other details you provide in natural language.
• Communication Data: If you contact us for support or provide feedback, we collect any information you volunteer, such as your name, email address, and the content of your messages.

b. Data Collected Automatically:

• Usage Data: We automatically collect information about your interactions with our Service, such as features used, searches performed, results viewed, links clicked, timestamps, and other activity.
• Device Information: We collect information about your device, including hardware model, OS and version, unique device identifiers, IP address, browser type, and mobile network info.
• Location Data: With your explicit permission, we may collect location information from your device or IP address. You can disable location services at any time.
• Cookies and Similar Tracking Technologies: We may use cookies, web beacons, pixels, and other tracking technologies. You can control cookies at the browser level.

c. Information from Third Parties:

We generally do not collect personal information from third parties, except in limited circumstances such as if you log in through a third-party service or if we use third-party analytics providers.

2. How We Use Your Information

• To process your flight search queries and provide relevant options.
• To enable conversational AI features and personalize your experience.
• To create and manage your account (if applicable).
• To improve our Service and develop new features.
• To communicate with you, including support and marketing (with your consent).
• For safety, security, legal, and compliance purposes.

Important Note on Price Tracking: We do not use your individual search history to dynamically increase flight prices displayed to you.

3. How We Share Your Information

• With service providers who perform services on our behalf.
• With third-party booking partners when you click to book (governed by their privacy policies).
• For legal reasons, such as compliance with law or to protect rights and safety.
• In connection with a business transfer (e.g., merger, acquisition).
• Aggregated or anonymized data may be shared for research or analytics.
• With your consent.

4. Your Choices and Rights

• Review and update your account information (if applicable).
• Control location sharing via device settings.
• Control cookies via browser settings.
• Opt out of promotional emails at any time.
• Request access, correction, or deletion of your data (where applicable by law).

5. Data Security

We implement reasonable security measures to protect your information, but no system is 100% secure.

6. Data Retention

We retain your information as long as necessary for the purposes described, or as required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our Service, you consent to such transfers.

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our Service may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. For material changes, we may provide more prominent notice.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
support@jetpackages.com
Jetpackages